Terms & Conditions

KASPIT Security GmbH is obliged to perform the service within the framework of the regulations applicable to the security industry. KASPIT Security GmbH is liable for the proper execution of an order, however, liability for a certain success is excluded, especially as results, such as observations or investigations, can neither be anticipated nor guaranteed. Use of personnel, vehicle and material expenses as well as the type of execution of the order is solely in the professional discretion of KASPIT Security GmbH.

KASPIT Security GmbH is entitled to have the order or parts thereof carried out by cooperation partners.

KASPIT Security GmbH and cooperation partners undertake to keep confidential all matters arising in connection with their work for the client. Only the client himself can release KASPIT Security GmbH or cooperation partners from this secrecy obligation. Reports and other written statements about the results of the activity may be given to third parties only with the consent of the client. Confidentiality also applies to the time after completion of the order, except in cases where there is a legal obligation to provide information.

KASPIT Security GmbH is authorised to process personal data entrusted to it within the scope of the purpose of the order or to have it processed by third parties. KASPIT Security GmbH guarantees data protection in accordance with the provisions of the GDPR.

When fulfilling the order at its direct place of business, the client ensures that the organisational framework conditions allow for undisturbed and speedy work, that all necessary documents for the fulfilment of the contract are submitted in a timely manner, and that events, information and circumstances which are important for the execution of the order are announced. This also applies to all documents, procedures, information and circumstances that become known after the work has already commenced. Furthermore, the client must comply with any information requirements provided by law.

The client may use offers, reports, analyses and the like only for the purpose of the contract. In particular, the transfer to third parties requires the written consent of KASPIT Security GmbH.

KASPIT Security GmbH is entitled to payment of a fee by the client for the fulfilment of the order. Unless a lump-sum fee has been agreed, billing takes place in accordance with the tariff list of personnel and material expenses incurred in connection with the contract, in particular: file study, meetings, preparation, travel times, investigations and observations including their preparatory measures (environmental study), technical assignments, maintenance, reporting, evaluation of video, photo and audio documentation, the operation of technical equipment, communication costs abroad, travel and accommodation costs and other expenses of all kinds.

If, after placing the order, the execution of the order or parts of the order is cancelled by the client, the agreed fee is nevertheless to be paid in full, unless cancellation fees have been agreed in writing or KASPIT Security GmbH expressly waives a fee. Unless otherwise agreed, the client must also make ongoing payments on account.

KASPIT Security GmbH can make the completion of a service dependent on the full satisfaction of its fee claims. A complaint about the services of KASPIT Security GmbH does not entitle the client to withhold due fees.